Refund policy
Returns & Refunds
Your right to cancel
If you purchase goods from us online, you have the legal right to cancel your order within 14 days without giving a reason.
The 14-day cancellation period begins on the day after you, or a person nominated by you, receives the goods.
To exercise your right to cancel, you must tell us clearly that you wish to cancel before the cancellation period expires.
You can contact us at:
Email: sprouts.lede2x@icloud.com
You may use the cancellation form at the bottom of this page, but you do not have to.
Returning cancelled orders
If you cancel your order, you must return the goods to us within 14 days of telling us that you wish to cancel.
Returns should be sent to:
The Kelly Machine
[INSERT RETURN ADDRESS]
You are responsible for the direct cost of returning the goods.
We recommend obtaining proof of postage.
You are entitled to inspect the goods as you reasonably would in a shop. If the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from your refund.
Refunds following cancellation
If you cancel your order in accordance with your statutory cancellation rights, we will refund:
-
the price paid for the returned goods; and
-
the cost of our least expensive standard delivery option.
If you chose a more expensive delivery service, any additional delivery cost will not be refunded.
We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.
Refunds will be made using the same payment method used for the original purchase unless expressly agreed otherwise.
Refunds will be made without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.
Faulty, damaged or incorrect goods
Your statutory rights are not affected by this policy.
If your goods are faulty, damaged, not as described, or you receive the wrong item, please contact:
No additional returns policy
We do not offer any additional change-of-mind return or exchange period beyond your statutory rights.
Model Cancellation Form
Complete and return this form only if you wish to cancel your contract. You may instead contact us directly by email.
To:
The Kelly Machine
Unit 11 West Point Business Park
New Hythe Lane
Aylesford ME20 6XJ
sprouts.lede2x@icloud.com
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on / received on:
Name of customer:
Address of customer:
Signature of customer (only if this form is sent on paper):
Date: